Everything your team needs

Powerful Features for Modern Support Teams

From AI-powered conversations to deep analytics, LinoChat gives you everything you need to deliver exceptional customer support at scale.

AI-Powered Chat

Deploy an intelligent AI chatbot that understands natural language, resolves common queries instantly, and seamlessly hands off to human agents when needed.

Natural Language Understanding for accurate intent detection
Automatic handoff to human agents with full context
24/7 availability across all channels
Continuous learning from every conversation

LinoChat AI

Online

How do I reset my password?

I can help with that! Go to Settings > Security and click "Reset Password". I'll send a reset link to your email.

Can I talk to someone?

Of course! I'm connecting you with a support agent now. They'll have the full context of our conversation.

Type a message...

Active Tickets

12 open

Payment failed on checkout

#1042 · In Progress

High

Cannot export CSV report

#1041 · Assigned

Medium

Feature request: dark mode

#1040 · Queued

Low

#1039 · In Progress

High

Smart Ticketing System

Never let a customer issue slip through the cracks. Automated routing, SLA tracking, and intelligent prioritization keep your team efficient.

Automated routing based on skills, workload, and topic
SLA management with real-time breach alerts
Priority queuing with intelligent escalation rules
Collision detection to prevent duplicate responses

Analytics & Insights

Make data-driven decisions with real-time dashboards that surface the metrics that matter. Track performance, satisfaction, and trends at a glance.

Real-time dashboards with live conversation tracking
Agent performance metrics and leaderboards
CSAT and NPS tracking across all channels
Custom reports with scheduled email delivery

Dashboard Overview

Live

Conversations

1,284

+12%

Avg Response

1.4m

-18%

CSAT Score

94.2%

+3%

Tickets resolved (7d)

MonTueWedThuFriSatSun

Search help articles...

Knowledge Base

Empower customers to find answers on their own with an AI-powered knowledge base that surfaces the right articles at the right time.

AI-powered search with smart autocomplete and suggestions
Contextual article recommendations inside chat
Multi-language support for global audiences
Analytics on article performance and search gaps

Enterprise-Grade Security

GDPR Compliant

SOC 2 Type II

SSL 256-bit

99.9% Uptime

See It in Action

Ready to transform your customer support? Get started for free or book a personalized demo with our team.

No credit card required · Free forever plan available

Frequently asked questions

What features does LinoChat include?

LinoChat includes an AI chatbot trained on your help docs, a live chat widget, a shared inbox with ticketing, a knowledge base / help center, analytics and reporting, SLA management, and integrations with API access — all in one platform.

How does the AI chatbot work?

LinoChat's AI chatbot is trained on your own help docs and knowledge base, so it answers customer questions accurately and in your brand voice. When a question needs a person, it hands the conversation off to a human agent with full context.

Can LinoChat handle both live chat and tickets?

Yes. LinoChat unifies live chat and ticketing in one shared inbox, so conversations that start in chat can become tracked tickets and your team works from a single view instead of juggling tools.

Does LinoChat integrate with other tools?

Yes. LinoChat offers integrations and API access so you can connect it to your existing stack and automate workflows via webhooks.